SMS Communication Policy for HouseKeys
Effective Date: November 1, 2024
At HouseKeys, we value transparent communication with our users. This SMS Communication Policy outlines how we use text messaging (SMS) to provide important updates, reminders, and notifications related to our programs, services, and events. By participating in our SMS communication program, you agree to the terms outlined below.
1. Consent to Receive SMS Messages
By providing your phone number during registration on housekeys.org or myhousekeys.com, or any related online forms furnished by HouseKeys, you consent to receive SMS messages from HouseKeys. These messages may include, but are not limited to:
Program updates
Deadlines and reminders
Outreach event notifications
Application and compliance status updates
2. Message Frequency
The frequency of SMS messages will vary based on your program participation and interaction with our services. Typically, you can expect:
Weekly updates for active program participants
Periodic notifications for general updates or important announcements
3. Message Costs
HouseKeys does not charge users for receiving SMS messages. However, standard messaging and data rates as determined by your mobile carrier may apply. Check with your carrier for details about your plan.
4. Opt-Out Instructions
You can opt out of receiving SMS messages at any time by replying "STOP" to any text message you receive from us. Once you opt out, you will no longer receive text messages from HouseKeys, but you may still receive other forms of communication, such as email or postal mail.
5. Updating Contact Information
To ensure you receive our messages, it is your responsibility to keep your contact information up to date. You can update your phone number by logging into your account at myhousekeys.com or contacting our support team.
6. Privacy and Data Use
Your privacy is important to us. Phone numbers provided for SMS communication are stored securely and used solely for communication purposes related to HouseKeys services. We do not sell or share your information with third parties without your explicit consent. For more details, please review our Privacy Policy.
7. Contact Us
For questions or concerns about this SMS Communication Policy, please contact us at:
Email: customerservice@housekeys.org
Phone: 1-877-460-5397 (KEYS)
Disclaimer
HouseKeys reserves the right to modify this SMS Communication Policy at any time. Changes will be posted on housekeys.org and myhousekeys.com. Continued use of our SMS communication services constitutes acceptance of any changes to this policy.