HouseKeys Privacy Policy

HouseKeys is committed to protecting your privacy and maintaining the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you interact with us on housekeys.org, myhousekeys.com, or through other communication channels, including SMS messages.

1. Collection of Personal Information

We collect personal information to provide you with tailored services and ensure compliance with housing programs. This may include:

  • Contact Information: Name, address, email, and phone number.

  • Program-Related Details: Household size, income, and other eligibility information.

  • Communication Preferences: Opt-in or opt-out preferences for email, SMS, and other notifications.

This information is collected when you register on our platforms, submit program applications, or otherwise engage with HouseKeys.

2. Use of Personal Information

We use your information to:

  • Facilitate your participation in housing programs.

  • Communicate essential updates, including reminders, notifications, and deadlines.

  • Provide personalized recommendations for housing opportunities.

  • Maintain compliance with applicable laws and program requirements.

SMS Communication: If you have opted in to receive SMS messages, we will use your phone number to send timely updates about your program status, upcoming events, and important deadlines. Refer to our SMS Communication Policy for additional details.

3. SMS Communication Policy

Our SMS Communication Policy provides detailed information about how we handle text messages, including:

  • Consent and opt-in procedures.

  • Message frequency and content.

  • Cost notifications (standard messaging rates may apply).

  • Opt-out instructions.

We encourage you to review the SMS Communication Policy to understand how we use SMS as part of our broader communication strategy.

4. Sharing of Personal Information

HouseKeys does not sell your personal information to third parties. However, we may share your data:

  • With program partners or third-party service providers directly involved in delivering housing services.

  • As required by law or to comply with legal obligations.

  • With your consent, for purposes such as additional housing opportunities.

All shared information is protected by confidentiality agreements and used solely for the purposes outlined above.

5. Data Security

We implement robust security measures to protect your personal information against unauthorized access, use, or disclosure. These measures include:

  • Encryption of sensitive data during transmission.

  • Regular audits of our security practices.

  • Access controls to ensure that only authorized personnel can view your data.

However, no security system is completely foolproof. We encourage you to use secure passwords and protect your account credentials.

6. Communication Preferences

You have control over how we communicate with you. You can:

  • Opt in or out of SMS messages by updating your preferences on myhousekeys.com or replying "STOP" to any text message.

  • Adjust email preferences through your account settings.

  • Contact our support team for further assistance with communication preferences.

7. Updating or Correcting Your Information

You may update your personal information by logging into your account on myhousekeys.com or contacting our support team. It is your responsibility to keep your contact information accurate to ensure seamless communication.

8. Retention of Personal Information

We retain personal information only as long as necessary to fulfill program requirements, provide services, or comply with legal obligations. Once no longer needed, your data will be securely deleted or anonymized.

9. Cookies and Tracking Technologies

Our websites use cookies and similar technologies to:

  • Enhance your browsing experience.

  • Analyze site usage and performance.

  • Customize content and recommendations.

You can manage your cookie preferences through your browser settings. Some features of our sites may not function properly without cookies.

10. Third-Party Links

Our websites may contain links to third-party sites. HouseKeys is not responsible for the privacy practices or content of these external websites. We recommend reviewing the privacy policies of any third-party sites you visit.

11. Children’s Privacy

HouseKeys does not knowingly collect or solicit personal information from children under the age of 13. If we discover that we have inadvertently collected such information, we will take steps to delete it promptly.

12. Changes to This Privacy Policy

HouseKeys reserves the right to modify this Privacy Policy at any time to reflect updates to our practices, technology, or legal requirements. Changes will be posted on this page, along with a link to the SMS Communication Policy for clarity. Continued use of our services constitutes acceptance of any updates to this policy.

13. Contact Us

For questions, concerns, or requests regarding this Privacy Policy, please contact us at:

  • Email: customerservice@housekeys.org

  • Phone: 1-877-460-5397 (KEYS)

  • Mail: 409 Tennant Station #495, Morgan Hill, CA 95037

 

Click on any of the Municipality Links below to go directly to the Program Website. Some sites are restricted as they are still under construction.