position announcement - housekeys program processor
HouseKeys Program Processor [California Transaction Experience Required]
Full-Time Hourly plus benefits
Pay Range: $85 to $104K base plus overtime and bonus pay
Morgan Hill, CA (Virtual Office)
Minimum 3 Years of Mortgage Experience in the last 5 years
Linked In “EasyApply Page” - https://www.linkedin.com/jobs/view/2224725293/
Introduction
HouseKeys is building a firm comprised of a highly specialized team of program administration and technology professionals that helps local municipalities (e.g. cities and towns) collaborate with the private sector to create affordable housing and finance programs. Our work involves managing and distributing program benefits to target households and small businesses. We do this work by helping to fill staffing gaps and solving workflow challenges using our software platform. Over the past 5 years, we have launched our pilot and established contractual relationships with a small cohort of government agency clients. As we continue to grow and evolve, we are looking for team members who are going to help us incorporate the lessons we have learned and innovate for future community and economic development challenges. During the next phase of our team growth we will be focused on standardizing our workflows and create more features for our proprietary software platform. You can compare a Program Processor to a Loan Processor position at a mortgage banking or brokerage operation. There are three key file types that you will work with: Application Files, Transaction Files, and Compliance Files. HouseKeys is a good transition for a mortgage lending professional looking for an opportunity to join a fast-growing startup company, without the career instability that comes with interest rate fluctuations and decreased mortgage refinancing activity.
Program Processor Position
As a Program Processor, you will be a key contributor to how HouseKeys onboards (sets up) new Municipalities, evaluates program guidelines, manages program workflows, and helps to improve efficiencies over time. You will be the go-to person for all file management and pipeline activity. You will be part of a 4-Person team that interchangeably works on:
· Program Coordination – New Applicants and Lenders
· Program Eligibility Underwriting – Determining the Eligibility of Incoming Applicants
· Program Compliance – Annual Compliance Certifications for Homeowners and Renters
· Program Transactions – New Loan Processing, Subordinations, and Refinances
This position is for a Problem Solver who can traverse a broad spectrum of disciplines involving homeownership, rental housing, and financing programs. This individual must possess a strong understanding of real estate and housing finance. An added strength would be experience with local government, state-funded, federally funded, or nonprofit housing programs.
Imagine a position where you could find yourself:
Educating and assisting families who are eligible to access local affordable housing resources that make a meaningful difference in their lives
Running a Program Operations meeting that lets the team know about the different application, transaction, and compliance files in the pipeline
Working with Municipal Staff to synthesize complicated information into a well-written Staff Report
Sending out updates to 3rd-party stakeholders including Municipal Staff Members, Homebuilders, Property Managers, Mortgage Lenders, Real Estate Agents, and Escrow Officers
Working with the Finance department of a City to reconcile audit trails related to applications and transactions
Working with escrow and title officers to keep tabs on transaction timelines
Holding workshops for developers, lenders, real estate agents, and other industry practitioners to explain the approval process, underwriting turnaround times, and transaction timelines
Working with property managers who manage thousands of units to put in place processes to track initial lease-ups, annual compliance certifications, and ongoing unit vacancies
Providing product input to our technology team to help them incorporate design changes to add efficiencies to our file management processes
HouseKeys’s mission is to modernize and scale housing programming that improves lives. It is with this mission in mind that we work with our clients, partners, and stakeholders to increase access, make the public’s interaction with programs more seamless, and facilitate a process that is easy to understand.
Professional Experience & Knowledge
Have knowledge of, or possess a willingness to learn, the Affordable Housing Development Process and Program Administration Scopes of Work
A working knowledge of property and tenant management, including the basic concepts taught in most real estate brokerage exam prep courses
A working understanding of the mortgage lending industry, its major functions, and the major process steps. This includes initial application, disclosure, doc-signing, funding, escrow, document recording, final closing, loan administration (making monthly payments) and loss mitigation (when borrowers fall behind and may be subject to foreclosure)
A basic understanding of the housing industry and development process. This includes entitlement, public reporting, construction, permitting, code enforcement, sales, contract signing, homeowner association structures and covenants
A basic (if limited) understanding of Department of Housing and Urban Development (HUD) rules and regulations
An in-depth understanding of credit scoring, document verification (income and assets), and financial calculations
Critical Skillsets (and Certifications)
Processing Experience: Preferably in Housing Programs, but at minimum must have experience with housing finance programs (first mortgage, subordinate mortgages, grants, etc.)
Computer skills: Strong spreadsheet formatting and analysis, basic office tools, and email
Oral and written skills with the ability to proofread and deal with high volumes of daily communications by phone and email
Detail Oriented tracking of pipelines that involve three major file types: Ownership, Rental, and Finance Programming
Project Management Skills to prioritize tasks, project, and update completion timelines, and provide regular updates to team members
Bonus Skillsets
Rental Property Management Experience and Property Management Software Systems
Bilingual with one or more of the major Bay Area languages, including Spanish, Vietnamese, Tagalog, and Chinese
Software Development Skills: Testing, Design, etc.
Spreadsheet Analysis (e.g. MS Excel)